Our Policies - 100% FUN GUARANTEE 💛
Shipping, Returns, Replacement and Warranty
- SPEEDY US Shipping
- Worldwide Shipping
- Has the music stopped? Get Free Batteries!
- 30- day Returns
- Returning your books
- 1 Year US Warranty!!
- Lifetime half-price replacement 🥳
- Customer Service by real people with love 💌
- Customers love our service! ⭐⭐⭐⭐⭐
SPEEDY US Shipping
All shipping costs will be available at checkout. The estimated delivery is 2 -5 business days depending on your location. US Shipping is free above $60 and starts at $5 for orders below $7.00 and $7 for orders below $60.
Any order placed with next day delivery services before 2PM will arrive the next business day. Any order after 2PM will be processed a day later.
We ship worldwide! Shipping costs will be estimated at checkout. International orders do take a little longer to arrive. Please be patient! We will do our best to deliver your order as soon as possible!
All duties, customs, taxes and all other costs associated with receiving the shipment for international deliveries are at Buyer's responsibility.
Has the music stopped? Get Free Batteries!
Batteries are a fundamental part of our books.
Button batteries are primarily made for watches and playing music requires a lot of power. If a few buttons stop playing music, or the music cuts out in the middle of a song , this means 1 or 2 batteries out of the 3 have stopped working and need to be replaced.
Lots of button batteries available online or in stores are used or expired. That's why we developed our own battery replacement kit to ensure a long-lasting and quality sound.
The batteries included in your book plays music for 1 hour and 20 minutes .
We would be delighted to offer you your first battery replacement kit completely free. Please contact us firstname.lastname@example.orgIn the case that the new batteries don't solve the problem, we will gladly replace your book!
HAPPINESS GUARANTEE 💛
We want you and your kiddo to be happy with Cali’s Books! You have 30 days from the delivery date to return books purchased at www.calisbooks.com in unused condition. No questions asked!
Please note that shipping costs are non-refundable.
Returning your books
1. We will send you a free return label for the defective book if you are in the US.
2. As soon as we receive your returned book, we will send you a personalized discount code for you to order a new one on our website:
- 50% if it was a battery issue
- 100% if the book is defective
For return or exchange requests, please email us at email@example.com.
Make sure to include your order number in the subject or body of the email.
The return label is also on us!
We will send it by email upon receiving the return or exchange request. Once your return or exchange is received, we will process the refund, or send you a new book, respectively.
For returns, please allow 3-7 business days for the credit to show back on your bank account.
1 Year US Warranty!!
We got you covered! Our books are warranted against defects for a one-year period from the date of original retail purchase.
This warranty excludes the normal depletion of consumable parts such as batteries.
To obtain warranty service: Contact us at firstname.lastname@example.org
Proof of purchase will be required to verify eligibility for books NOT purchased or registered on our website. You can register your purchase here.
The defective book should be returned to us in Los Angeles, California.
If your book has a defect within a month of purchase, we will send you a prepaid label to send it back within the US.
If your book has a defect past a month of purchase, we kindly ask you to cover the shipping costs of the return. We will send you a new book and cover the shipping costs for that one.
Lifetime half-price replacement 🥳
We're all about creating that lifelong bond and growing up with your family!
We want you to enjoy our books for as long as you want, so books can be replaced for ANY reason for half the price!
Oh yes, this includes chewed, drooled on, ripped, driven over, flushed, or anything else your children or pets can find to do to damage the book.
To obtain replacement service: Send us an email at email@example.com with a picture of the book that needs to be replaced and any proof of purchase (for example an order number). We'll send you a code for you to place an order with:
- 50% off your older books
Please note that books can only be replaced for the exact same title. If the book you're replacing is out of stock or discontinued, then you may choose to replace it for a similar title.